Lime Crime Reviews

I have ordered from Limecrime a few times within the past two years. Every time, the package has arrived much quicker than I expected. There was a little mishap once, when I had been waiting for a package for a long time, so I contacted them, and they were kind enough to re-send it:) and their products are great imo:)

I reported that a package marked as delivered not received. First of all, their online agent ask me to confirmed with the forwarder company, I said I did. Then their customer service agent passed my ticket to their sales manager( I m not gonna mention her name here). And OMG...this is the most shady customer service I ve ever experienced, and trust me, I buy A LOT of makeup, from indie brands to brands at places like Nordstrom/Sephora. She firstly wanted me to provide the contact of the people received this package for me (after I said they confirmed they have not received it) I did, even though I have never received request like this before with same issue from other merchants but I thought it’s reasonable. All she did was ask them if they have received the package.
( I made a mistake of which order I didn’t receive, the people at the forwarder address confirmed that they have received the other one, not the one I m missing). After everything sorted out, she says the order missed will be refunded. I asked if I can have a replacement shipment and here is what I received:
“Hello,
I'm truly sorry but if a package goes missing it is best to refund as I am not confident sending a replacement would help in this case.
Thank you,”
Seriously?! What is this” I m not confident send a replacement would help in this case” is implying? That a customer made orders worth around a thousand dollars is frauding for 64USD by reporting package lost? And here is one more thing, all her messages were like you are a suspect of doing something bad. Come on, does a customer who spend her hard earned money deserve to be treated like this?
I even called the local post office to double check with the driver for this package, and all they did is to verify if the customer lied and being shady.
I do understand that some merchants do not offer any service for order shipped to forwarder address that gone missing. However, at least maintained the basic attitude of communicate with customer without a pre-set mind. No body likes a lost package, especially the customer.

I love LC, it's my favorite brand of cosmetics. I ordered from LC many times and I had a problem only once, not even because of their mistake (error of our post office). Nevertheless, immediately after contacting the store, they sent me the package again. I do not follow the pictures on their site, but on the IG from other customers. Since I got used to the durability and quality of their eye shadows and brushes, I have not used any from other brands.

Lime Crime canceled a $60 order, but only after receiving my credit card number, address and phone number.
They're in the data collection business and sell your information to other companies.
I should have read reviews before buying. Had I done this, I would have seen their tumultuous past of exposing clients' data. They've been hacked so many times. Between their lax security with my credit card and their open willingness to sell my information to the highest bidder, I regret ever attempting to do business with them.

My favorite company for eye shadow by far. I follow them for new pallet drops all the time. Their lipsticks are okay, nothing to go crazy for given the price, the eyebrow gel is okay but the redhead color is too bright and looks a bit unnatural. Buuuut, the pallets are very pigmented and my absolute go to. Some of the shimmery, pearlescent eyeshadows don't pack quite as much of a punch but I recommend these pallets wholeheartedly.

Just made an order with Lime Crime and was so impressed by their customer service, Emma specifically helped me and she was truly amazing. I had a pricing issue and reached out to them via email, Emma responded so quickly and resolved the issue, I was reimbursed within 2 days. I have been ordering from Lime Crime sporadically for about 5 years now and they always deliver the products on time and quicker than expected as I have lived in France since discovering them (from Seattle originally) my only critique is that I wish they had not stopped shipping out of a French island in Canada to help fulfill the VAT tax, now there are extra taxes charged at the end and higher shipping which can't be avoided by spending any amount so I paid almost an additional 30 euros in just taxes and shipping, kind of remembering why I do not order as much in the last couple years. Not to mention I find it surprising Austrialian clients have the opportunity for free shipping after x amount spent and French don't, as they are almost equally distanced. You might want to consider a distribution center in Europe to make shipping and taxes less, otherwise I might be more inclined to find dupes for colors you have by EU brands or US brands that have established business here already.

I ordered online in the sales, and have had a few issues, but Lime Crime customer service have been super quick at sorting them. One parcel went missing with the UK courier, they promptly sent a replacement, one item had been missed when they packed, which they sent out the day after I let them know. Quick response to emails, and fab products :)

I ordered from Lime crime for my daughter. Yes it takes a while but I am overseas and it was quicker than some overseas companies I have used. I rewally liked the colours And they are gifts for my daughters. I risked ordering some more Hoping they get here for christmas. But as i ordered late I am happy even if they do not. I have to date not had an issue from us to uk

On reading the reviews I was doubtful but I am so glad I ordered from lime crime they’ve done amazing! It takes a few weeks to be delivered but what do you expect I’m in the UK and it’s coming all the way from America. But overall very satisfied customer! Lime crime has gone far and beyond. Customer service was great. Tracking was great. Thank you lime crime!

I bought a bunch of lip products last year, but two turned up in significantly different tones than described, and one product had been opened and used, with damaged packaging. I complained and was told to send the products back to a US address for a refund. I did, and watched the parcel tracking leave Australia, and then I waited. And waited. No response from Lime Crime. Then the pandemic happened and bigger problems took over for months. I finally caught up on things last night, realising I still had not received my refund, so I emailed to follow up. Lime Crime replied promptly, to argue that they never knew about a return, that I should have gotten in touch with them earlier, that no parcel arrived, and it was too late for them to refund it. No offer of even a tokenistic credit as an apology. Never again.

I placed an order and received my items in two days! The packaging was amazingly beautiful! Definitely eye catching,
vibrant colors! Cute pink background with red roses and popping green stems!
I ordered the Diamond Dew eyeshadow. which is a beautiful color by the way! I also love the jaziness of the cute bottle it comes in!
My only complaint is, it's not waterproof! Maybe in the future this particular glitter eyeshadow will be made waterproof. No one wants such a beautiful shadow to easily come off on a hot sunny day ????

Still Waiting almost 8 weeks for order and no one replying to mail. I have mailed but no reply :(